Be Courteous includes which practice?

Be Courteous includes which practice?

• A. Use jargon
• B. Greet with a smile
• C. Do not answer the phone while talking to cust
• D. Eat or drink while talking to cust

Answer: (B)

Courteous customer service starts with the first impression you give, and a genuine smile is the clearest signal of warmth, respect, and readiness to help. Greeting with a smile lets the customer feel welcome and valued, setting a positive tone for the entire interaction. The other options undermine clear communication or professionalism: jargon can confuse, eating or drinking while talking distracts from the conversation, and while avoiding phone interruptions is good practice, it doesn’t convey the immediate courtesy shown by a friendly greeting.

Courteous customer service starts with the first impression you give, and a genuine smile is the clearest signal of warmth, respect, and readiness to help. Greeting with a smile lets the customer feel welcome and valued, setting a positive tone for the entire interaction. The other options undermine clear communication or professionalism: jargon can confuse, eating or drinking while talking distracts from the conversation, and while avoiding phone interruptions is good practice, it doesn’t convey the immediate courtesy shown by a friendly greeting.